5 Tips to turn BoH staff into customer-experience superheroes
By Jason Rykken, director of account management, Restaurant Technologies
Psst! There’s a secret you need to hear about your restaurant staff. Little did you know customer-experience superheroes are in your back of house. It’s true: Back-of-house employees are key to creating a customer experience that keeps diners coming back. Everything they do impacts everything your customers experience in the front of house. What is the key to unlock their customer-experience superpowers? Training.
Training is critical these days, especially in light of changing demographics among your labor force and customer base. Expectations are rising among customers and employees, while the labor pool is shrinking. Restaurant design is changing, too, with open kitchens exposing equipment and employees to the customer.
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