Request for a duplicate Invoice / Billing Questions Its our goal to help resolve your questions within 24hrs. The information provided below will help us locate your customer profile more efficiently and resolve your request sooner. If you still have any remaining questions please refer to our Billing and Invoicing FAQ's. How can we assist you?Requesting an invoiceQuestions about BillingOtherPlease select the option that best describes your inquiry.Name First Last Email PhonePlease use the Company phone number on the accountFax #Communication preference? Give me a call Please email it to me Fax it to the number above Please specify your communication preferences CompanyAccount NumberIf availableDate of last delivery Date Format: MM slash DD slash YYYY Address Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarrussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRéunionRomaniaRussiaRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUS Minor Outlying IslandsUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabwe Country Special requests or a brief description of how we can assist you This iframe contains the logic required to handle Ajax powered Gravity Forms. Frequently Asked Questions regarding Billing and Invoicing AutoMist Who is responsible for cleaning the filters and exterior areas?The restaurant operator is still required to remove and clean the filters, as well as areas considered to be outside the ventilation system. The filters should be cleaned when the AutoMist system is not scheduled to spray. A sticker indicating spray times is applied to the hood at the time of installation. After inspection who receives a report?NFPA 96 requires that the owner is presented a report that specifies areas that were inaccessible or not cleaned. NFPA 96 also requires that all areas not cleaned must be reported to the AHJ. Restaurant Technologies will provide the reports, per NFPA requirements. Do my local authorities approve of the system?Restaurant Technologies provides on-site opportunities for local authorities to become familiar with the AutoMist system. A notification is also sent directly to the Authority Having Jurisdiction (AHJ) near the time of installation. Is a permit required for installation?Restaurant Technologies will send a “Notification of Installation” to the AHJ prior to installation, which in many cases is all that is needed. Restaurant Technologies will work directly with the AHJ, to determine if there are any additional requirements. If any permits are required, Restaurant Technologies will file for the permits and pass the cost onto the customer. Is the system “supervised”, and can the system catch up after temporarily being shut off?The system currently is not supervised or capable of doing any off-site reporting. The service and inspection cycle consistent with NFPA 96 does ensure that there is no long-term system shutdown. Typically, the system can catch up and clean the hood successfully after being re-activated because the build-up period was limited. If the system cannot catch up to standards, Restaurant Technologies technicians will use a combination of system activations and manual cleaning to eliminate build-up. If the system is unplugged or detergent runs out, is the restaurant out of compliance?There is no regulation requiring the system to run. Compliance to NFPA-96 requires only that the ventilation system be inspected for cleanliness at a defined frequency, and that it be cleaned if found dirty. Restaurant Technologies will inspect the system at the required frequency to ensure compliance. During those inspections, if it is found that the system had not been operating consistently since the prior inspection, Restaurant Technologies will correct the issue so that daily cleaning resumes. Is the hood inspected after installation, and does the restaurant receive documentation and an inspection sticker?At the time of installation, the hood will receive an inspection sticker and will be re-inspected 90 days after installation. Is the AutoMist system “listed” with the hood and fan?While the AutoMist system is listed to the appropriate UL standard, it is not an integral part of the hood and fan units. Where the system transitions into the hood a U.L. listed seal is used. Does AutoMist replace the fire suppression system?AutoMist is a hood cleaning system and does not replace the fire suppression system. What is the required frequency of inspection?Restaurant Technologies will inspect the system at the frequency required by NFPA-96: Systems serving Solid Fuel Cooking Operations are required to be inspected monthly. Systems serving high-volume cooking operations such as 24 hour cooking or charbroiling are required to be inspected quarterly. Systems serving low-volume cooking such as churches, day camps, seasonal businesses, and senior centers are required to be inspected semi-annually. 24-Hour Customer Care Hotline 1-888-796-4997 Have you heard? AutoMist is now available in select markets Learn More
The restaurant operator is still required to remove and clean the filters, as well as areas considered to be outside the ventilation system. The filters should be cleaned when the AutoMist system is not scheduled to spray. A sticker indicating spray times is applied to the hood at the time of installation.
NFPA 96 requires that the owner is presented a report that specifies areas that were inaccessible or not cleaned. NFPA 96 also requires that all areas not cleaned must be reported to the AHJ. Restaurant Technologies will provide the reports, per NFPA requirements.
Restaurant Technologies provides on-site opportunities for local authorities to become familiar with the AutoMist system. A notification is also sent directly to the Authority Having Jurisdiction (AHJ) near the time of installation.
Restaurant Technologies will send a “Notification of Installation” to the AHJ prior to installation, which in many cases is all that is needed. Restaurant Technologies will work directly with the AHJ, to determine if there are any additional requirements. If any permits are required, Restaurant Technologies will file for the permits and pass the cost onto the customer.
The system currently is not supervised or capable of doing any off-site reporting. The service and inspection cycle consistent with NFPA 96 does ensure that there is no long-term system shutdown. Typically, the system can catch up and clean the hood successfully after being re-activated because the build-up period was limited. If the system cannot catch up to standards, Restaurant Technologies technicians will use a combination of system activations and manual cleaning to eliminate build-up.
There is no regulation requiring the system to run. Compliance to NFPA-96 requires only that the ventilation system be inspected for cleanliness at a defined frequency, and that it be cleaned if found dirty. Restaurant Technologies will inspect the system at the required frequency to ensure compliance. During those inspections, if it is found that the system had not been operating consistently since the prior inspection, Restaurant Technologies will correct the issue so that daily cleaning resumes.
At the time of installation, the hood will receive an inspection sticker and will be re-inspected 90 days after installation.
While the AutoMist system is listed to the appropriate UL standard, it is not an integral part of the hood and fan units. Where the system transitions into the hood a U.L. listed seal is used.
Restaurant Technologies will inspect the system at the frequency required by NFPA-96: Systems serving Solid Fuel Cooking Operations are required to be inspected monthly. Systems serving high-volume cooking operations such as 24 hour cooking or charbroiling are required to be inspected quarterly. Systems serving low-volume cooking such as churches, day camps, seasonal businesses, and senior centers are required to be inspected semi-annually.