KFC Case Study - Restaurant Technologies | Automated Cooking Oil Management

COOKING OIL CASE STUDY

Jim McKenzie’s grandfather started with one restaurant as a second career after retiring from his primary career. He had heard about the Kentucky Fried Chicken concept and thought it sounded interesting. He opened a restaurant — and even met the Colonel — but sadly passed away at his restaurant kitchen while he was working one day. McKenzie’s mother stepped in and used the business as a way to finance her children’s college educations. She operated three restaurants in Lafayette, Indiana, until retiring in the mid-2000s.

“The choice came down to selling them or continuing on as great testimony to what my grandpa and my mom started and built up, so I got involved,” McKenzie says, taking the number of restaurants from three to 18. “My mom still calls and checks on how the ‘stores’ are doing. It has been a good thing for my family. My hope now is that there is someone in the family behind me to take over!” he adds. Maintaining the mindset established by his grandfather and mother remains the number one goal for Jim McKenzie. “The biggest thing for us is to always be as efficient as possible. If there are ways to improve the process that make us safer, cleaner, more efficient, or more profitable, that’s how to run your business responsibly. We’re constantly looking for ways to improve,” McKenzie says. “Improve, improve, improve.”

That philosophy is what led McKenzie to install Total Oil Management. “I had seen it on the road and wondered what it was about, especially when other KFC franchises started using it. We tried it in one restaurant, and it didn’t take long to realize that we wanted to do it in all of our restaurants,” he says.

“The amount of labor and hours required to do the job has been positively affected. We’ve eliminated some time-consuming parts of the cooks’ job, which frees them up to do other things. We can redeploy those hours to get the cooks to be more involved in managing product and being more efficient team members.”

“We are constantly looking for ways to improve. Improve, improve, improve.”

“Eliminating the manual part of the oil management process makes it a cleaner operation for customers both inside and outside.”

Safety and Cleanliness

Before Restaurant Technologies, the oil management process was very manual. “But with manual came some other things we weren’t crazy about. We were always worried about the safety of our employees when handling oil, and especially getting used oil out of the restaurant,” McKenzie says.

In addition, the time it took to change and manage the oil and the randomness that can occur during that process was not in line with the “efficiency” theme pervasive throughout the company. McKenzie says, “It was one of those tasks employees sometimes liked to push off until the next shift came in. It was just too random for us. And the whole process of shuttling oil to and from the dumpster outside was messy, not clean, and not safe. It was just asking for spills and mistakes to be made, and accidents to happen. You know that when oil gets on the floor, you can’t always see it, but once you put your foot on it, you know it’s there.” While employee safety was paramount, cleanliness was also a big issue. “Inevitably the used-oil receptacles are right by the drive-thru, so every drive-thru customer sees them. Eliminating the manual part of the oil management process makes it a cleaner operation for customers both inside and outside,” he says.

Since implementing the system, McKenzie says the company has seen a decrease in safety incidents. “There have been fewer back injuries and, slip and falls, and the number of workers’ comp claims is as low as it has ever been. We have done other things to make our area safer for employees, but safety and cleanliness were the two big reasons we chose to install the system,” he says.

Operational Efficiency

Another benefit of installing Total Oil Management is how it makes the back-of-house more efficient.

He believes that being able to make the cook’s job a little more attractive through more automation is key to recruiting the right people to apply for that all-important position. “The cooking part of the back-of-house is so important. Reducing the number of hours required to do the manual parts of the job has helped significantly,” he says.

Quality and Consistency

From a product standpoint, Total Oil Management has had a large impact on the quality of the company’s product and controlling cost of goods sold, McKenzie says. In terms of quality and consistency in the oil and chicken product, McKenzie says it’s probably as important as just about any other product they use in their process. “Next to chicken, oil is probably the most expensive thing we use,” he says. “For that reason, we need to be efficient with the managing of it and making sure it is top quality. It didn’t take long for us to be convinced that it’s a good thing for us to do. The benefits showed themselves quickly. Employees like it for its ease of use, safety and cleanliness, and the ability to automate the less pleasant parts of the job. The benefit for the company overall is that people are polishing and filtering properly now, and the quality and visibility of their check sheets they fill out at end of day prove this point,” he says.

McKenzie says the Restaurant Technologies online client portal also helps enhance the quality and consistency of the product. “The online client portal helps us with decision making and tells us where we need to make changes right away. We’re not perfect by any means so it helps that we get data from the system about the need to reorder or other information. Again, because oil is the second most expensive thing on our ordering slip, the more efficient we can be, the better our bottom line is going to be. It helps us with decision making and tells us where to make changes right away. We get notifications right away, so that’s a good thing,” he says.

McKenzie says he also really appreciates Restaurant Technologies’ input and the partnership that has developed between the two companies.