Learn more about employee engagement and retention strategies for creating a great culture.
Key Topics
Building a Positive Workplace Culture: David and Alissa discuss the importance of building a positive workplace culture to recruit and retain employees in the hospitality industry, especially in the context of labor challenges post-pandemic.
Alissa’s Career in HR: Alissa shares her journey into HR, starting with a dual MBA in human resource management and corporate finance, and her early career experiences that lead her to Buffalo Wild Wings and eventually to her current role.
Impact of the Pandemic on Caribou Coffee: Alissa describes the significant impact of the pandemic on Caribou Coffee and Einstein Bros Bagels, including the downturn in business due to changes in consumer behavior and the need for significant layoffs.
Transition to Restaurant Technologies: Alissa explains her transition to Restaurant Technologies during the pandemic, highlighting how the company adapts to continue servicing customers and the changes in labor market expectations.
Proactive Adaptation and Forecasting: Alissa emphasizes the importance of data and forecasting for businesses to adapt proactively, using examples from her experiences at Caribou and RT to illustrate the need for forward-looking strategies.
Labor Retention and Recruiting: Alissa discusses strategies for labor retention and recruiting, including the importance of meeting employees’ needs, providing support, and creating a positive work environment.
Leading with Empathy: Alissa shares her approach to leading with empathy, which involves providing love and clarity to employees, ensuring they feel respected, supported, and informed.