THE BACK-OF-HOUSE BLOG

Ask the Expert: Andy Dulka, Chief Information Officer

Andy Dulka, the Chief Information Officer at RT, discusses the importance of cybersecurity for businesses, emphasizing proactive measures like multi-factor authentication and regular check-ups. He highlights the significance of training employees to recognize phishing scams and the potential impact of AI on cybersecurity. Andy also shares his personal background and philanthropic efforts, including his involvement with the Society for Information Management and CIOs Against Cancer.

Key topics

Cybersecurity Importance: The host discusses the increasing importance of cybersecurity, noting a significant spike in interest and views on related articles. They emphasize the need for businesses to be prepared for cybersecurity threats. 0:54

Andy’s Background: Andy shares his background, including his education and current role as CIO at Restaurant Technologies. He also mentions his passion for technology, influenced by his father’s career at IBM. 1:16

Philanthropy Work: Andy discusses his involvement in philanthropy, particularly with the Society for Information Management and CIOs Against Cancer. He highlights the importance of giving back to the community and supporting cancer research. 4:27

Donating Old Technology: Andy explains RT’s initiative to donate old technology to organizations in need. This effort helps provide access to technology for those who need it, supporting education and development. 5:32

Cybersecurity for Small Businesses: Andy provides advice for small businesses on how to protect themselves from cybersecurity threats. He emphasizes the importance of digital locks, regular check-ups, and training employees on good practices. 9:03

Responding to a Breach: Andy advises businesses on how to respond to a cybersecurity breach. He recommends taking a deep breath, investigating the issue, and contacting professionals if needed. 10:34

Phishing and Scams: Andy discusses the prevalence of phishing emails and scams, emphasizing the importance of training employees to recognize and avoid these threats. He suggests treating cybersecurity training like food safety training in restaurants. 14:45

AI and Cybersecurity: Andy addresses the challenges and opportunities presented by AI in cybersecurity. He highlights the importance of two-factor verification and being cautious with new technologies. 17:45

Cybersecurity for Large Businesses: Andy explains the need for layered and in-depth cybersecurity measures for large businesses. He stresses the importance of employee training and using advanced tools to monitor and protect the business. 20:05

Greatest IT Challenge in 2025: Andy predicts that the greatest IT challenge in 2025 is the need for leadership teams to adopt a horizontal approach to technology, integrating it into all aspects of the business. 27:59

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